Frequently Asked Questions
Everything you need to know about your bespoke fashion experience.
How do I ensure I provide the correct measurements for my custom suit?
We provide a comprehensive measurement guide on each product page. You can follow our step-by-step video tutorials or visit a local tailor to have your measurements taken professionally and then input them into our custom form.
What is the typical lead time for a bespoke order?
Each garment is handcrafted to your specifications. Generally, production takes 2-3 weeks, followed by 5-7 business days for international shipping via express courier.
Do you offer worldwide shipping?
Yes, Addicted Bespoken ships globally. Shipping costs and delivery timelines vary by destination and are calculated automatically at checkout.
What is your return policy for custom-made items?
Since bespoke items are tailored specifically to your measurements, we do not offer full refunds. However, if there is a manufacturing defect or a significant deviation from your requested measurements, we will provide a free replacement or alteration credit.
Can I request specific design modifications not listed on the site?
Absolutely. We pride ourselves on true customization. You can contact our design team via email or WhatsApp with your specific requests, such as unique linings, button preferences, or lapel styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout process.